Terms of Service
Effective date: 22 July 2026 · Last updated: 22 July 2026
These terms govern your use of the blackbird.marketing website and the services, applications, and platform integrations operated by Black Bird Marketing SH.P.K. ("Blackbird", "we", "us"). By using our website, engaging our services, or authorizing one of our applications, you agree to these terms.
Who We Are
Black Bird Marketing SH.P.K. is a digital marketing agency registered in the Republic of Kosovo (business registration no. 810042010), with its registered address at Bajram Kelmendi Nr. 35, Lok. 27, Prishtinë, Republic of Kosovo. We provide paid advertising, SEO, web design and CRO, content, analytics, and related growth services, together with software tooling and integrations that support those services.
What These Terms Cover
These terms apply to:
- Your use of the blackbird.marketing website and its content.
- The developer applications and API integrations we operate on third-party platforms (including Meta, TikTok, Google, LinkedIn, and Microsoft) to manage client accounts.
- Our services in general, except where a signed agreement applies.
If you have entered into a master services agreement, statement of work, or data processing agreement with Blackbird, that signed agreement takes precedence over these terms to the extent of any conflict.
Our Services
Blackbird provides digital marketing services to businesses, including paid advertising management, search engine optimization, web design and conversion-rate optimization, content and social media, analytics and data engineering, and strategic consultancy. The specific scope, deliverables, fees, and timelines of any engagement are defined in the applicable proposal, statement of work, or services agreement between Blackbird and the client.
Platform Integrations & Authorized Access
As part of our services, clients may authorize Blackbird — through a platform's own authorization mechanisms such as OAuth or partner access — to access their advertising accounts, analytics properties, business profiles, and related assets. By granting such access, you confirm that:
- You own or are authorized to grant access to the accounts and assets in question.
- Blackbird may access, retrieve, and process data from those accounts, and take actions within them (such as creating and adjusting campaigns), for the purpose of delivering the agreed services.
- Our access operates through secure cloud tooling operated by or for Blackbird, including automation and AI-assisted systems used by our team to manage campaigns and produce reporting.
You may revoke our access at any time through the relevant platform's settings. Our handling of data obtained through these integrations is described in our Privacy Policy, including how to request deletion.
Third-Party Platform Terms
The platforms we integrate with are operated by third parties under their own terms — including the Meta Platform Terms, TikTok's commercial and developer terms, and Google's API and advertising policies. When we manage accounts on your behalf:
- You remain bound by your own agreements with those platforms, and you are responsible for your accounts, billing relationships, and policy compliance with each platform.
- We will operate your accounts in line with each platform's advertising policies, and may decline instructions that would breach them.
- Platforms may change or withdraw APIs, features, or policies at any time; we are not liable for the consequences of such changes, though we will work to adapt our services around them.
Acceptable Use
You agree not to:
- Use our website, applications, or integrations for any unlawful purpose or in breach of any applicable law or platform policy.
- Attempt to gain unauthorized access to our systems, tooling, or data belonging to other clients.
- Copy, scrape, reverse engineer, or resell our website content, tooling, or services without our written consent.
- Provide us with data you do not have the right to share, or instruct us to process data unlawfully.
Intellectual Property
The blackbird.marketing website, our brand, and our internal tooling, methodologies, and know-how are and remain the property of Blackbird or its licensors. Client materials — brand assets, product information, and data provided to us — remain the property of the client.
Ownership of campaign deliverables and work product created during an engagement is governed by the applicable services agreement; unless agreed otherwise, deliverables are assigned to the client upon full payment, while Blackbird retains its underlying tools, templates, and methods.
Confidentiality & Data Protection
We treat client account access, business information, and campaign data as confidential, and use them only to deliver the agreed services. We do not sell client data, and we do not use one client's data for the benefit of another.
Our processing of personal data is described in our Privacy Policy. Where we process personal data on a client's behalf, we do so under a data processing agreement consistent with the GDPR and Kosovo's Law No. 06/L-082 on Protection of Personal Data, including EU Standard Contractual Clauses where required for international transfers.
Disclaimers
Our website and its content are provided "as is" for general information and do not constitute professional advice. While we work to agreed goals and report performance transparently, marketing outcomes depend on factors outside our control — including platform algorithms, auction dynamics, market conditions, and your own product and pricing — and we do not guarantee any specific level of traffic, leads, revenue, or return on ad spend unless expressly agreed in writing.
Case study results published on this website reflect specific client engagements and are not a promise of equivalent results for others.
Liability & Indemnity
To the maximum extent permitted by law, Blackbird is not liable for indirect or consequential losses, loss of profit, loss of data, or losses arising from third-party platform actions (including account restrictions, policy enforcement, or API changes). Where a signed services agreement applies, the liability provisions of that agreement govern; otherwise, our total aggregate liability arising out of or in connection with these terms is limited to the fees paid to us for the services giving rise to the claim in the three months preceding the event, or EUR 1,000 for users of the website with whom we have no paid engagement. Nothing in these terms excludes liability that cannot be excluded by law.
You agree to indemnify Blackbird against claims arising from your breach of these terms, your breach of a platform's terms, or data or instructions you provide unlawfully.
Suspension & Termination
We may suspend or terminate access to our website, applications, or integrations where we reasonably believe these terms or applicable platform policies are being breached, or where required by a platform or by law. Clients may revoke our platform access at any time; termination of a paid engagement is governed by the applicable services agreement. Upon termination of an engagement, we remove our access to your accounts and handle remaining data as described in our Privacy Policy.
Governing Law & Changes
These terms are governed by the laws of the Republic of Kosovo, and the courts of Prishtinë have exclusive jurisdiction over disputes arising from them — except where a signed services agreement specifies a different governing law or forum, in which case that agreement prevails for the relevant engagement.
We may update these terms from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of our website, applications, or services after changes take effect constitutes acceptance of the updated terms.
Contact
Black Bird Marketing SH.P.K. (trading as Blackbird)
Bajram Kelmendi Nr. 35, Lok. 27
Prishtinë, Republic of Kosovo
Business registration no. 810042010
Email: hello@blackbird.marketing