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AI Products | Blackbird Labs
AI-Powered Development

Add Intelligence
To Your Product

We build practical AI tools - assistants, chatbots, document processors - that solve real problems, not hype. Purpose-built for your workflow, production-ready from day one.

HubSpot Stripe Shopify Typeform OpenAI
The Problem

AI Hype Is Everywhere. Practical AI Is Rare.

Everyone's talking about AI, but most teams don't know where to start. Off-the-shelf chatbots feel generic, prompt engineering is a black box, and building in-house takes months. You need AI that actually fits your business - not a demo.

Purpose-Built for
Your Workflow.

We don't slap a chatbot on your homepage. We design AI tools around your specific data, processes, and use cases - so they actually deliver value.

Custom AI

Production-Ready.
Not a Demo.

Our AI tools ship with monitoring, fallbacks, rate limiting, and cost controls. Built for real usage at scale, not just impressive in a pitch deck.

Enterprise Grade

Flexible Stack.
No Lock-In.

OpenAI, Anthropic, open-source models, Flowise, custom agents - we pick the right tool for the job. Switch models without rebuilding your product.

Model Agnostic
Real Conversations

Sound Familiar?

Here's how a typical discovery call sounds with our founder.

Business Owner

We get about two hundred support tickets a day, and honestly, half of them are the same five questions. My support team is drowning and response times are getting worse.

Blackbird Labs

That's a textbook case for an AI assistant. We'd train it on your knowledge base, FAQs, and past ticket responses. It handles the repetitive stuff instantly and only escalates the complex ones to your team. What does your support stack look like?

Business Owner

We use Intercom for chat and Zendesk for tickets. We've looked at chatbot builders but they felt robotic - customers hated them.

Blackbird Labs

Old-school chatbots are just decision trees - they break the moment someone asks something unexpected. What we build is different. It actually understands context, remembers the conversation, and responds in your brand's voice. It integrates directly into Intercom so it feels native.

Business Owner

How does it know when to hand off to a real person?

Blackbird Labs

We build confidence scoring into the system. If the AI isn't sure about an answer, or the customer expresses frustration, it hands off seamlessly - with full context so your agent doesn't have to ask the customer to repeat themselves.

Business Owner

What about sensitive information? We're in healthcare, so we have compliance requirements.

Blackbird Labs

We take that seriously. The AI can be configured to never store personal health information, redact sensitive data from logs, and operate within your compliance framework. We've built AI products for regulated industries before - we'll walk you through exactly how data flows.

What We Build

AI Tools That Actually Work

Every AI product we build is grounded in your real data and workflows - not hypothetical use cases from a blog post.

AI Assistants

Custom assistants trained on your data that help your team find answers, draft responses, and make decisions faster.

Chatbots

Intelligent chatbots for customer support, lead qualification, or internal help desks - with real conversation flow, not rigid scripts.

Content Tools

AI-powered content generation, editing, and repurposing tools that match your brand voice and quality standards.

Document Processing

Extract, classify, and route data from invoices, contracts, emails, and forms automatically.

Knowledge Base Search

Semantic search across your internal docs, Notion, Confluence, or custom databases - find anything in seconds.

Data Classification

Automatically tag, categorise, and route incoming data based on content, sentiment, or custom rules.

Our Process

How We Build It

Four steps from idea to live product. Clear timelines, real progress every week, no surprises.

Step 01

Discovery

Deep dive into your operations, workflows, and pain points. We map what exists, what's broken, and what to build first.

1–2 weeks
Step 02

Design

Clickable prototypes you can share and test with your team. We iterate until it feels right before writing a single line of code.

2–4 weeks
Step 03

Develop

Real progress every week with clear updates. We build, test, and integrate - with error handling and monitoring baked in.

3–6 weeks
Step 04

Deliver

Smooth handover, live support, and ongoing improvements. We don't just ship and disappear - we stick around to make it better.

Ongoing

Common Questions

Everything you need to know about working with Labs.

What AI models do you use?

It depends on the use case. We work with OpenAI (GPT-4), Anthropic (Claude), open-source models (Llama, Mistral), and specialised models for vision, speech, or embedding. We'll recommend the right model based on your performance, cost, and privacy requirements.

How do you handle data privacy?

Your data never leaves your control unless you choose to. We can deploy fully self-hosted solutions, use private API endpoints, or implement data anonymisation layers. We follow best practices for PII handling and can work within your compliance requirements.

How much does AI development cost?

It varies by complexity. A simple chatbot might take 2-3 weeks; a full AI-powered document processing pipeline could take 6-8 weeks. We'll scope it during the discovery call and give you a clear timeline and cost breakdown.

Can you improve our existing AI tools?

Absolutely. We regularly help teams fix hallucination issues, improve response quality, reduce API costs, add monitoring, or migrate between models. An audit of your current setup is a great starting point.

Do we need technical knowledge?

No. We handle all the technical implementation. You just need to tell us what problems you want solved and provide access to the relevant data and systems. We'll do the rest.
Pricing

Simple, transparent pricing.

No hidden fees. No long-term contracts. Just results.

AI Product Starter Audit

We'll audit your current workflows and show you where automation can save the most time.

  • AI opportunity scan
  • AI workflow + integration examples
  • Quick-win implementation map
Most Popular

AI Product Accelerator

We'll design and launch 4 production-ready automations, train your team, and hand over the playbook.

  • Company-wide automation workshop
  • Access to n8n Expert Partners (Slack + syncs)
  • Up to 4 automations - built for you
  • Hands-on training through real builds
  • Documentation and Loom walkthroughs

Custom

A dedicated automation team to scale and maintain your systems long-term.

  • Dedicated experts
  • Continuous workflow builds
  • Ongoing Slack support
  • Tailored roadmap + maintenance

from

$10,000

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